Skip to main content

Frequently Asked Questions

Frequently Asked Questions

General

Yes, however residents are responsible for the cost of painting the walls back to the original color at move-out.

Yes, satellite dishes are permitted. Please contact our office for details.

Schedule a tour online or call us. After submitting an online request, our team will confirm your appointment. Note: All guests 18+ must bring a valid government-issued photo ID and verify their ID before touring.

We offer 1 and 2 bedroom homes at our community. Visit our Floor Plan page to view our pricing and availability.

Services

Yes, our community offers a courtesy patrol of the parking garage and common areas. To request assistance, call the office number and follow the prompts to leave a voicemail with your complaint details, apartment number, and phone number. The courtesy officer will receive your message and respond as soon as possible.

Yes, The Grand at Upper Kirby offers recycling for resident convenience!

Amenities

No, The Grand at Upper Kirby does not offer corporate apartments.

We do not offer furnished apartments, but can recommend Cort Furniture for furniture rentals.

Yes, we have a 24-hour fitness center available for resident use.

The Grand at Upper Kirby is home to a sparkling pool. The pool is open 10am-10pm.

Each home is equipped with fantastic amenities, such as granite countertops, in-unit washers/dryers, ceiling fans, European-inspired bathrooms, and more! Visit our Amenities page to view the full list of home amenities available.

Unfortunately, we do not accept packages on your behalf. However, you can have them delivered directly to your doorstep, or use a nearby Amazon Locker or UPS Access Point for convenience. Let us know if you need further assistance!

Neighborhood

Our community offers Level 2 EV charging stations, located on the basement level of the parking garage. You can also visit https://afdc.energy.gov/fuels/electricity-locations to locate nearby charging stations.

The closest schools to our community are The School at St. George Place, Lanier Middle, and Lamar High. Other schools include Rice University and Houston City College.

The closest airport to The Grand at Upper Kirby is William P. Hobby Airport.

The closest dog park to The Grand at Upper Kirby is Danny Jackson Family Bark Park.

The closest grocery store to The Grand at Upper Kirby is Randalls, located at 5586 Weslayan St, Houston, TX 77005.

The closest hospital to The Grand at Upper Kirby is River Oaks Hospital, located at 4200 Twelve Oaks Pl, Houston, TX 77027.

The closest shopping center to The Grand at Upper Kirby is Weslayan Plaza, located at 5586 Weslayan St, Houston, TX 77005.

Lease

After an application is approved, each leaseholder will receive an email with instructions to review and electronically sign the lease.

Residents may break their lease at any time. However, they will be responsible for any applicable early termination fees outlined in the lease agreement.

Guests not listed on the lease may not stay for more than 7 days in a single week or more than 14 days in any given month.

Yes, leaseholders must inform the office staff if a guest stays for more than 14 days in any given month and must be added to the lease.

Yes. Residents must obtain and maintain renter’s insurance with a minimum of $100,000 personal liability coverage during the term of their lease. If the resident has a pet, their policy must cover pets and animal bites. If the resident does not have renter’s insurance, they may contact ResidentShield, a leading insurance company that offers high quality, low cost insurance protection to residents of our community. More detailed information about ResidentShield can be found at www.residentshield.com or by calling a licensed agent at (800) 566-1186.

Residents also have the option to get coverage through a different third party provider. If a resident elects to obtain coverage from another insurance carrier, they will be required to provide the declarations page for their policy, including the name of their insurance company, the policy number, the effective and expiration dates of the policy and ensure that our property and information below is listed as an Additional Interested Party on the policy:

The Grand at Upper Kirby
P.O. Box 3687
Coppell, TX 75019-4277

If we do not receive an updated Renter's Insurance Policy, the resident will be enrolled in our Master Insurance Policy and will have a recurring monthly lease charge to cover the home only. This policy does not insure your personal property within the home.

Our shortest lease terms start at 6 months.

Our lease terms range from 6-15 months.

Payments

Once an application is approved, a leasing team member will email a welcome letter outlining the first payment, which may include: prorated rent, deposits, and any applicable fees, along with other important move-in information.

Security deposits are refundable, however any deductions for final utility charges, cleaning, or damages beyond normal wear and tear may be applied. Once those charges are processed, any remaining balance will be refunded to you.

Rent is due by the 1st of each month.

Resident Portal

Yes! Our community uses the Westdale Living Mobile App, available on Google Play and The App Store.

Through the app, residents can make payments, create maintenance requests, and get notified of announcements and calendar events when push notifications are enabled.

Residents can access the portal online at www.westdaleresidents.com or through the Westdale Living Mobile App, available on Google Play and The App Store.

Pets

No, exotic pets are not allowed. This includes, but is not limited to, livestock, poisonous reptiles, amphibians or fish, snakes, birds of prey, insects, arachnids, and rodents (except for hamsters, guinea pigs or gerbils.)

Yes, The Grand at Upper Kirby is a pet-friendly community. Please reference our pet policy on the Amenities page or contact us for more information.

We allow 2 pets per household.

Our pet-friendly community offers amenities like a pet park, pet relief area, and pet waste stations to keep your furry friends happy. Contact our leasing team for details on pet restrictions or additional pet-related amenities!

Parking

Parking is complimentary and available on a first come, first served basis. Reserved spaces are also available for a monthly cost.

The Grand at Upper Kirby has a multi-level, controlled access parking garage.

Residents are responsible for registering their guests' vehicles through the parking app.

We offer reserved parking options for a monthly fee. Please contact us for availability and pricing.

At The Grand at Upper Kirby, we allow up to 1 vehicle per leaseholder.

We have designated motorcycle spaces available in the parking garage. Motorcycles are never allowed on sidewalks, hallways, or inside apartments.

Visitor parking is labeled and located inside and outside of the gates.

Application Process

The total gross income of all applicants must not fall below three (3) times the amount of rent you will be required to pay, considering any state, federal or local assistance, benefits, or subsidies you receive. The income requirement may be modified if required by federal, state, or local government subsidy or financing programs. A guarantor or additional deposit may be required if the income requirements are not met. All applicants are subject to approval through ScreeningWorks, the community’s third party applicant screening agency. Screening criteria will be applied uniformly and in a manner consistent with all applicable laws, including state and federal housing laws, federal fair credit reporting laws, program guidelines and administrative rules. Approval of all applicants are based on an empirical system that incorporates multiple credit factors along with other non-statistical factors to determine overall applicant worthiness.

Applicants are required to verify income by completing an income verification step provided in the applicant portal after the application is submitted. Applicants can connect a bank account or connect directly to a payroll provider. In some cases, your employer may automatically provide salary information through The Work Number. Self employed applicants must either connect a bank account, provide a financial statement prepared by a CPA, or provide the previous year’s W9. Newly employed applicants must provide an official offer letter including salary and start date from the employer.

A valid government-issued photo identification is required as part of the application process. The following are acceptable forms of identification:

Group A Primary Acceptable ID

  • Valid driver's license from a U.S. state
  • Federal or state ID card
  • Military ID card
  • U.S. passport or card
  • Permanent Resident Card
Group B Secondary Acceptable ID
  • Foreign Passport with one of the following:
    • Valid copies of Temporary I-551 Employment Authorization
    • Form I-20
    • Form I-94
    • Form I-485
If an applicant does not have a valid form of ID from Group A, you may provide a secondary form of ID from Group B. All forms of ID must be current.

Yes, applicants can have a guarantor. The guarantor must meet the qualifying criteria and have a gross income that is 5x the rent amount. Guarantors are for people who do not qualify for income only.

All applications MUST include everyone who will be living in the apartment, including those under the age of 18 and guarantors (if applicable). Those over the age of 18 MUST be listed as a leaseholder. During the application process, the primary applicant will be prompted to invite, via email, all persons 18 and older to complete an individual application. For anyone under 18 years of age, only name and date of birth need to be entered.

If an application has not yet been approved by the leasing office, applicants can log into the Application Portal, and invite any additional roommates to complete their individual application. Be sure to contact us to let us know when a new roommate has been added to ensure they are included in the approval process. Note: If an application has already been approved, please contact the leasing team directly.

Unfortunately, all applicants over the age of 18 must meet our standard Qualifying Criteria to be able to move forward in the application process.

Any outstanding charges can be paid through the Applicant Portal.

We will contact you as quickly as possible! We know that you’ll be waiting to hear from us and our goal is to make this a fast and easy process for you.

Didn't find an answer?

Our team is always ready to answer your questions.